Question 1

What is Kiyi?

Accepted Answer

Kiyi is a platform for personal shoppers. It helps you manage item listings, generate unique client lookup codes, track orders, and accept payments — all in one place.

Question 2

What plans does Kiyi offer?

Accepted Answer

Kiyi offers a Starter plan at $15 one-time for up to 8 active items, and a Pro plan at $74/month for unlimited items with advanced features like Pirate Ship CSV export and full payment tracking.

Question 3

What's the difference between Starter and Pro?

Accepted Answer

The Starter plan is a one-time $15 payment for up to 8 active items. The Pro plan is $74/month for unlimited items, Pirate Ship CSV export, and full payment tracking.

Question 4

What is a lookup code?

Accepted Answer

A lookup code is a unique code generated by Kiyi for each item, allowing your clients to quickly find and order specific items you've listed.

Question 5

What is the Pirate Ship CSV Export?

Accepted Answer

The Pirate Ship CSV Export is a Pro plan feature that lets you export your order data in CSV format for easy import into Pirate Ship for shipping label creation.

Question 6

How do I get started?

Accepted Answer

Sign up for a Kiyi account, choose your plan, and start listing items. The tutorial page walks you through the full process step by step.

Question 7

How do I list an item?

Accepted Answer

Navigate to Items in your dashboard, click Add New Item, fill in the item details including name, description, price, and finder's fee, then save.

Question 8

How many items can I list?

Accepted Answer

The Starter plan allows up to 8 active items. The Pro plan allows unlimited items.

Question 9

How do clients place orders?

Accepted Answer

Clients use the unique lookup code generated for each item to find and place orders directly through Kiyi.

Question 10

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your Pro subscription at any time. There are no long-term contracts or cancellation fees.

Question 11

Can I add a finder's fee?

Accepted Answer

Yes, Kiyi supports finder's fee tracking. You can set a finder's fee amount or percentage on each item, and it's automatically included in the total.

Question 12

Can I manage multiple clients?

Accepted Answer

Yes, Kiyi includes a full client management system. You can manage multiple clients, track their orders, and keep all client information organized in one place.

Frequently Asked Questions

Getting Started

Pricing & Billing

Items & Listings

Clients & Orders

Shipping & Pirate Ship

Privacy & Security